Fraud Protection

In 2013, operators reported losses of over USD46 billion to the Communications Fraud Control Association (CFCA) due to fraud. The resources needed to monitor, detect and action fraud activity are a growing area of focus and cost for many telecommunications organisations. 

The telecoms industry faces a clear trend of decreasing revenues per-minute. The ability to compete on cost and maintain acceptable per-minute margins is becoming increasingly challenging. Reducing the resource utilisation and direct financial losses caused by fraud will allow you to maximise voice revenues and compete more effectively.

Service features

  • 24/7 monitoring and alerting

  • Alerts are based upon a rolling one-hour window in order to give near 'real-time' information

  • Ability to configure and maintain your desired alert criteria online

  • Flexible alerting criteria 

    • Profile-based: The service learns your weekly traffic profile and provides alerts when voice traffic diverges from your normal hour-of-week profile for call volumes and/or durations. This approach reduces the number of 'false-positive' alerts and allows for the more accurate detection of anomalies that may be indicative of fraud.

    • Threshold: A specific threshold (minutes per hour) can be defined per destination

  • Alert conditions can be specified for a group or individual destination

  • Automated email notification if the alert conditions are triggered. An email is sent to your specified contact list, noting the incident details and linking the related Call Detail Records (CDRs)

  • Full audit trail of incidents retained online

  • 24/7 helpdesk to support your customer service team

Download the Fraud Monitoring and Alerting Service brochure